Counselling Service

Welcome to CAHN’s unique counselling service, where we embrace the rich  feel of your cultural experiences. Understanding the profound impact culture has on mental health, we proudly offer a variety of counselling services, each sensitively tailored to meet both high and low intensity needs.


What sets us apart? Our team of Black counsellors. Their diverse backgrounds and deep understanding of cultural nuances ensure that every session resonates with authenticity and empathy. Here, you’re not just another client; you’re an individual with a unique story, and our counsellors are skilled in weaving cultural understanding into every therapeutic conversation.


Whether you’re seeking support for life’s challenges or a space to explore and grow, our culturally appropriate counselling services provide a comforting, respectful, and empowering environment. We recognise the importance of seeing yourself reflected in your counsellor, and we’re committed to providing that connection.


At CAHN, your journey towards well-being is supported by professionals who not only understand the challenges unique to the Caribbean and African communities but also celebrate the strength and resilience within our cultures. Join us in a space where your cultural identity is not just recognised but is a cornerstone of your healing journey.

Experience counselling that truly understands you, here at CAHN.

At CAHN, we understand that each individual's journey is unique, which is why we offer a range of culturally sensitive counselling services to meet diverse needs. Our offerings include:
  • Individual Counselling: One-on-one sessions focusing on personal challenges, mental health issues, life transitions, and personal growth.
  • Family Counselling: Assisting families in navigating conflicts, improving communication, and fostering stronger family bonds.
  • Group Therapy: Providing a supportive group environment where individuals can share experiences and learn from others facing similar challenges.
  • Couples Counselling: Helping couples to enhance their relationship through improved communication, conflict resolution, and understanding.
  • Adolescent Counselling: Tailored to the specific emotional and developmental needs of young people, addressing issues like self-esteem, bullying, and family dynamics.
  • Substance Abuse Counselling: Offering support and guidance for individuals dealing with addiction and substance misuse.
  • Trauma Therapy: Specialised support for individuals who have experienced traumatic events, including PTSD treatment.
  • Bereavement Counselling: Assisting those who are coping with loss and grief to process their emotions and find a way forward.
  • At CAHN, we prioritise your convenience and comfort.
  • Our counselling services are accessible every day of the week, from 9:00 AM to 9:00 PM. Our team of counsellors is dedicated to offering flexible scheduling, ensuring that we are available to meet your needs at times that suit you best.
  • In addition to in-person sessions, we also offer secure online video and telephone counselling options. These digital services are custom-designed to cater to the unique needs of our beneficiaries, providing a safe and convenient way to access support from anywhere. Whether you prefer face-to-face interactions or the flexibility of virtual sessions, we are here to support you in a way that works best for you.


Service Times:

  • The service is available from 0900 to 2100hrs seven days a week.
  • Counsellors would operate in a flexible manner to meet the demands of the service user.

We also have the option of providing a secure internet video and telephone service tailored to our beneficiaries’ needs.

We welcome recommendations from our statutory partners, VCSE organisations, and people in need of counselling assistance.

Referrals Procedure:


  • Phone or email referrals are accepted.
  • When referrals are received, they are prioritised and rotated among our counsellors. Within 12 hours, the counsellor assigned to the referral will contact the service user.
  • An initial evaluation will be carried out, followed by up to six one-hour online counselling sessions.

To make a referral for yourself or a person you know use our referral form.
Any questions please email counselling@cahn.org.uk or call 07710 022382.

Alternative contact the service manager: Rosalyn Magowan rosalyn@cahn.org.uk on 07557 855306

More information:


  • Caller’s details are taken, and case is assigned to a counsellor who rings the service user or referrer)
  • This service is not an emergency service.
  • Please see your GP/attend your local A&E Dept if you feel you need help urgently.
  • All information provided to us will be stored in a safe place and used as the basis for providing support for the person referred.
  • This service is now available in English and French, with hopes to extend to include more African languages in the future.

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